Chris Kim
I’ve been unable to update the Wallbox software since installing it in August. The Bluetooth connection doesn’t work, and the hotspot method for updates fails as well. Despite being only 15 feet from a top-of-the-line, high-speed router, the Wallbox cannot connect. Additionally, the auto unlock feature doesn’t work; when I connect the charger to my car, it doesn’t start charging at the scheduled time as expected. Incredibly frustrating.
Piotr Ślatała
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Unhelpful customer support (very scripted, without the understanding of the issue, unlike for example Ecobee). No support for time of use billing (you can only specify fixed cost per kwh). Wallbox sometimes fails to save charging the history and it simply looses them. No graph of charge rate over time, like charge point. Notifications about "charging stopped" are inaccurate or missing. I wouldn't buy a wallbox charger again. Minus 1*: "Try restarting your charger and wait at least 5 minutes..."
5 people found this review helpful
Hello Piotr Ślatała.
We're sorry to read what you're experiencing with your charger and the sessions. After checking on the system, the Technical Support is in touch with you and is assisting you remotely regarding the issue with your charger. Please follow the lasts steps on the email they sent you. Thank you!
4me2
With bluetooth active on the phone, wifi connections take over 12 seconds... really bad Because it's one app for both the Pulsar and the Pulsar Pluys (the latter has wifi) the app always tries to connect via bluetooth first. This creates incredible delays. There should be either a setting for Pulsar Plus, not to use BT (only when set manually to find a new device) or an app that "understands" that when a pulsar plus is connected via wifi, this connections has priority
1 person found this review helpful