My Optus

Name: My Optus
Availability: InStock
Rating: 3.5333333015441895 (137389 reviews)
Author: Optus Mobile Pty Ltd

Optus Mobile Pty Ltd

3.5

137K reviews

5M+

Downloads

PEGI 3

About this app

The My Optus App is the easiest way for customers to manage all of their services, experience the Optus Living Network and get support when you need it.
• Take control of your connection
View your network performance, pause your internet, up your data for a day, or turbocharge your home internet speed and more with just a couple of taps.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.

Device Compatibility:
My Optus app is available on Android 10 or above devices.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Updated on

3 Nov 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Financial info, Messages and 2 others

This app may collect these data types

Location, Personal info and 7 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.6

135K reviews

YG Sauce 420

7 November 2024

If I could rate it fewer stars, I would. Terrible app is never working properly, constantly crashing out, auto refreshing, or just doing what it wants, and when you finally feel like it might be calming down. BAM, Optus drops its 5th app update of the month, and you start the cycle all over again!

11 people found this review helpful

Optus Mobile Pty Ltd

7 November 2024

We're really sorry to hear you're having issues with the app - I'd recommend uninstalling it, then before you reinstall make sure to turn your phone OFF and ON. This will ensure a clean install of the My Optus app. If you're still having issues, please reach out to our support teams and we can assist further. - Liam

Nathan Savige

6 November 2024

I had a bizarre problem and needed to be listened to by an empathetic person which they done superbly. They definitely need to work on some things in house to do with coordination between departments. But everything something bizarre happens they manage to sort it out anhaxhange my tone from frustrated back to happy by the end.

5 people found this review helpful

Optus Mobile Pty Ltd

28 September 2024

Hi Nathan, we're grateful you felt heard and received great support! Thank you for sharing your thoughts. - Medina

Luke Anderson

9 November 2024

It is possibly the worst customer service I've ever experienced. Not the first time, but today's "online help" copied and pasted scripted lines that literally made no sense. The 10 minutes between each message wasn't ideal either. Soon to be former business account holder.

Optus Mobile Pty Ltd

9 November 2024

Hey Luke, that's certainly not good to hear and we'd like to review this further. For more help, message our 24/7 Social Media Team → help.optus.com.au/m/social or call us on 133 937. -Tigs

What's new

We’ve updated the app to bring you more meaningful experiences every day:
* Improved messaging experience.
* Enhancements to our order tracking feature.
* Accessibility improvements and minor bug fixes

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