Odido

Bad company, don't expect to get helped if you have a problem. I renewed my subscription through the app, it showed me the new bundle that I selected unlimited calling for and then 2 weeks later the app tells me that I have 40€ extra cost because of calling. When I call the customer service them they don't want to help me with it becasue in their system I still have the old subscription. It is very incorrect to invoice 40€ for something that with a flick of a switch they would give for 3€.

Very unstable app that often doesn't do the one thing it should always do: allow customers to top up their allocated data. Prepare for hours on 32K/s or less, 'something' went wrong and you should try again later... One of the best 'non-descript system messages' sources I know. t-Mobile / Odido used to offer robust interfaces, both with their apps and on the websites. Those days are long gone, glitchy code appears to be good enough nowadays. I got myself a Lebara sim as a fallback option.

The previous app (T-mobile) was great. Now with Odido is horrible. Not always possible to log in and unclear and limited information. - The bot reply, as you see below (and you see the same reply to everyone), asked me to contact them via Facebook - Why? I don't have that app and I already contacted the costumer service, but nothing. What a lost the change into Odido from T-mobile.