May Wong
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Redemption of vouchers does not work. It is marked utilised upon redemption. I lost both the points used to get the voucher and the voucher value. And right after that, unable to open the apps. Truly disappointed with such service.
Richard Herman
One books a seat for money, they change the plane, and give a similar seat..., not too much of a problem. One goes to check in, and one is given a completely different type of seat. They come across as disorganised, and puts me off paying for a seat - buy they are tricky, if you don't pay, you don't get any choice of seat...., mean spirited....
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Joe Malik
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The website is slow and prone to crashes and the app is equally frustrating. Logging is difficult and 2FA codes rarely make it through. Login with Google is poorly implemented with no integration with your Google account on your phone instead makes you reenter your Google password - a red flag security risk and inconvenience. Final confirmation offers using alternate currency however this increases the price with no option to revert without restarting entire booking process.
1 person found this review helpful