Prateek Gupta
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The UI is not friendly. - The app opens with device management page, where it shows all the devices, even though there is single item in the list. - Too many parameters shown. No way to configure what I wish to see. - The blue colored Target section blends in blue background. I'm not happy to enable location sharing with a weight measurement. Don't see any relevance. The scale is connected but no data transfer. Edit - Thanks for prompt response.
1 person found this review helpful
Joicom corporation
August 22, 2024
Hi Prateek,
Regarding the enabled location feature, this is a prerequisite of the mobile phone system. We suggest upgrading your mobile phone system to Android 12 or above. Please kindly contact us via email (
[email protected]) if you have further questions. Sincerely, Renpho Customer Service Team
Jordan Solomon
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I believe there's a mistake for measuring tape device. Under abdominal measure, it states to measure around the waist, and the waist area asks to measure near the belly button, which should be vice versa. As well, the app should update each time you confirm to where it's measuring next, for example "bicep", doesn't state left or right. This should be fixed to reflect what you're measuring on the pop up screen. Example, when you hit the confirm button, it doesn't state which side your measuring.
Joicom corporation
December 9, 2024
Dear Jordan, thank you for your feedback. We will forward it to our team for consideration. We strive to make the new app more user-friendly. Please feel free to let me know via
[email protected] if you have any suggestions for our APP, we will try to improve. Best regards, Customer Service Team.
Mark Seiffert
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The scale app said it offered a guest mode. I was never able to get it to work. I tried again but this new app doesn't seem to allow a guest mode, you need to put your email and a password out internet yet again on yet another website who will never ever get hacked, just like my health care company was recently. I did find the old app available foe installation, thank you, but I was not able not get it to sync with my scale.
1 person found this review helpful
Joicom corporation
December 4, 2024
Hi Mark, we apologize for the inconvenience. Guest Mode lets you use the app without an email; data is saved locally, not in the cloud. For scale syncing steps, please email us at
[email protected] due to message limits. We’re happy to assist further!