Ábel Szkalisity
Horrible experience, try to avoid. I only received a package and this courier requires to: download an app (no alternative way for people without smartphone), register an account, provide location, data (what if my subscription is without data) and bluetooth access, and after all of this hassle trying over dozen times for tens of minutes in freezing temperatures for all of these technologies to work in syncron to finally open a locker. Why couldn't you just send a code with couple of digits?
6 people found this review helpful
Nicolas EMERY
PostNord’s service is incredibly disappointing. My parcel has been delayed for weeks, and they have no idea where it is or when it will be returned to the origin country. Customer service is unhelpful and unresponsive, providing vague answers and showing no interest in resolving the issue. Tracking updates are sporadic, and there’s zero transparency. For a postal service, this level of inefficiency and lack of accountability is unacceptable. I wouldn’t recommend PostNord to anyone.
Mike
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This app does have some nice features but I was severlely disappointed with my latest delivery experience. I got a SMS with text + a very long number forcing me to use the app to get the delivery. You have to cut &paste it yourself. Ontop of forcing the app I was also forced to make a Postnord account (yay yet another account). With other services all I got was a short number, tap it in, verify with bankid & done. No apps, no extra accounts. Also feedback + report issue function is broken.