Kelvin Keyson
The app is generally user-friendly and offers a range of useful features, however, after the latest update(August 2024), the login process has gotten notably slow. It can be frustrating when you need quick access to your account but end up waiting longer than expected. If the app could improve its login speed, it would greatly enhance the overall experience.
44 people found this review helpful
NMB Bank Tanzania
26 September 2024
Greetings@Kelvin Keyson,
Thanks for writing to us, and if you have any additional questions, please don't hesitate to reach out.#NMBKaribuYako
^VK
Peter Sama
This application needs some improvements, especially when registering user's NMB acc to the app. For several weeks now I'm unable to register my NMB acc to NMB mkononi app despite of having all the requirements needed, after filling the required information the app keeps showing that I've failed validation process. I tried to do so in the nearest ATM branch similary there was no progress at all.
2 people found this review helpful
NMB Bank Tanzania
24 January 2025
Thank you for writing to us Peter Sama and we have received your feedback and are working on it more closely .
^MM
Said Suleiman
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I have 2 issues with this app 1. I cant see my account balance it shows blank, I have to request a bank statement whenever I need to check my balance. 2. Some labels dont fit in their icons. For example: "More" button will display as "Mor", "Withdraw" as "Withdra" etc Help fix these issues. Otherwise the app is great Quick response and issue solved. Thanks.
131 people found this review helpful
NMB Bank Tanzania
1 December 2024
Hello Said thanks for the feedback ,more upgrade is underway to improve the user experience, making easier to use for both new and existing users and we will make sure we increase customer loyalty and reduce attrition rates ^HM