Rasmus Uhrskov
Idea is great, but most hotels integrate this badly. I often see that hotels still require a card for turning on the lights in the room, but there isn't one provided, and I used the app to open the door. Also the heating usually does not turn on in the room, because the heating system has not received the check-in properly from aero guest or the hotels PMS integration. And it would be nice to have an easy, clear way to contact the front desk in the app.
1 person found this review helpful
R S
Let's see, it is easier to go to the reception and grab the key than use the digital check in, I tried many time to grab my booking with the app I only get the message try later, then I do the check in, using the website they sent me, I am checked in but the key doesn't appear in the app, I used twice, so far it is not working for me
4 people found this review helpful
Natália Imre
I really love the whole conecpt of the app! Using the phone for everything is a bliss. The no contact check-in and out and the key is easy to handle. Maybe the only thing that has bothered me is that when I used it for the second time (my partner always added me as a second guest, so I wasn't the main user) I had to put in all my info again. It bothered me a bit but I had no huge problems with the app.
1 person found this review helpful
Hi Natália, thank you for taking the time to send us your feedback. Thrilled to hear you had an overall great experience. We are taking note of your feedback and in the future we will update the sharing functionality so it becomes more advanced.