Mark Manning
The only support you get from Tonkeeper is being told to 'do your own research.' When issues arise on their end, the app becomes completely unreliable. The support is just as frustrating, they seem to spend more time responding to one-star reviews than actually addressing the problems with the app. I’d recommend staying away from this wallet if you’re looking for reliability and proper assistance.
416 people found this review helpful
Ivy Johnson
The most annoying 5hinh about this app is their lack of support, which is a bot that has been conditioned in a certain way. It offers no help to technical issues like, buying telegram stars and not getting credited. It just keeps repeating the same prompt, annoying the user. When you make a transaction of significant amount and not credited, they tell you to do the stupidest things. Very irresponsible to the vote!
360 people found this review helpful
Ton Apps Limited
5 November 2024
Hello. Thank you for the feedback. Have you contacted the support bot https://t.me/tonkeeper ? Our bot is still learning, we hope for understanding, sorry for the inconvenience! Please provide a request number if you have described your problem and no help was received.
Muhammad Affan
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Alert alert error bug fixes 🚨🚨🚨🚨 Hello TonKeeper, I wanted to pay a star in the fragment, it is asking for verification. When I click on verification, after entering all the details, the camera is not opening. After giving access permission to the camera, I went to the settings, gave access permission to the camera and microphone, even then the access is not getting done.
27 people found this review helpful
Ton Apps Limited
4 December 2024
Hi. Thank you for the feedback! This is not related to Tonkeeper. If you encounter the error “Access was not provided”, click “Upload document” > “Take a photo”, then there will be an option to take a photo. You can also try in an external browser. If we can be of any help on our end, let us know: https://t.me/tonkeeper.