Aramex Mobile

It is so hit and miss. I now have two shipments that I can pay for, but they don't show up on the aramex app. Only the shop and ship one. It shows 2 pending shipments, but you click on them and it populates with a list of old shipments I have already paid for. On top of this it's impossible to save passwords or credit card info and you have to manually enter the information each time. I really wish they got someone competent to fix this app and make the UX better.

Extremely disappointing. My shipment which is an envelope with 2 pages, was picked up by ARAMEX agent since Monday, and after 2 days of tracking, the status on the app was updated to (still not received by ARAMEX)?!!!!!! Very unprofessional and disappointing, and I will never use your services again! There is a reason why DHL charge a bit more, and they deserve every penny!

I'm very disappointed. I got charged for an additional fee even though I already paid the shipping fee when I checked out the order. There were two transaction on their apps: 1 with additional fee and the other without (most likely for the same package). The one they proceeded on was with the fee. Passing the responsibility to their customer. This wasn't my first transaction, so I know I shouldn't have to pay extra.