BetterHelp - Therapy

4.4
54.2K reviews
1M+
Downloads
Content rating
Parental guidance
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About this app

BetterHelp is the convenient way to get professional help from a licensed therapist. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 20,000 licensed, accredited, and highly experienced therapists
• Match with an available therapist who best fits your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your therapist or use the secure messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 20,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences. You and your therapist will get your own secure and private “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
Updated on
Nov 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
53.3K reviews
Rogier Stegeman
March 21, 2024
Great service. But both the web and mobile app are terribly optimised. Both can be incredibly unresponsive. Even entering your pin has to be done at a snail pace. It immediately loads in tons of messages instead of the last few. Image support is a joke. Write too long journal entries? They just save as blank. Definitely recommend writing your entries in a text editor first if you're going to add any images or similar. Mobile typing does not scroll the screen. Every line you will have to scroll.
2 people found this review helpful
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BetterHelp - Therapy Made Easy
March 26, 2024
Hello there, thank you for sharing this feedback. I am sorry to hear about these technical troubles and have reported this to our team! To discuss troubleshooting options, please contact us at [email protected]. We are working on a solution and hope you'll re-consider the rating once we fix the issue.
Milton Van Putten
September 18, 2023
The subscription is a pain in my heart, but it is quite useful. I would recommend to try "journalling" first, I was always able to write down my thoughts and really talk to myself if I let myself be open to that. BetterHelp works great if you're stuck in these thoughts that you can't get out of and need a different, or expert, point of view. If you feel like you're stuck, give it a try!
6 people found this review helpful
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Alessio Contarina
August 22, 2021
The app has a number of problems. You can't receive a call unless you're on the app, on the right tab, and presumably with your screen on. Also, if you start writing a message and you decide to erase what you wrote instead of sending it, the app will still save it somewhere and show it to you next time you log in. And they even send you an email every day about your unsent message. This is clearly a huge bug that needs fixing.
118 people found this review helpful
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What's new

Thank you for using BetterHelp! We are constantly improving our app and delivering enhancements to the App Store. Every update is a boost to the app's stability, speed, and security.