SAP Field Service Management

Izikhathi zenkonzo yasensimini eziphelele kuhlelo lokusebenza olulodwa lweselula. I-SAP Field Service Management inikeza amakhono okuphatha insizakalo yasensimini ehamba phambili embonini ngesikhathi sangempela, ngokuhlanganisa idatha efanele ngesikhathi esifanele ukuze ujabulise amakhasimende futhi uqhube imiphumela yebhizinisi ezindaweni ezibucayi kakhulu zesevisi.

IZINZUZO
• Thumela i-ETA, futhi ufike ngesikhathi nezinto ezifanele ukuze uxazulule izicelo zesevisi ngendlela efanele futhi uhlangabezane nama-SLA
• Ukulungiselela isikhathi sangempela ukuze kusetshenziswe kangcono ezindaweni zesevisi eziguqukayo
• Lungisa ukuhamba kwakho kwemali ngokunikeza ochwepheshe amandla okwenza imibiko yesevisi, bathwebule amasiginesha, noma benze inkokhelo yangaphakathi ngaso leso sikhathi.
• Uhlu lokuhlola oluguquguquka kakhulu oluthuthukisa i-MTTR
• Ukubonakala okuthuthukisiwe kokwaneliseka kwangempela kwamakhasimende nokwethembeka
• Thuthukisa amanani okulungisa okokuqala ngqa ngokunikeza ukufinyelela kukhasimende, isayithi kanye nolwazi lomkhiqizo olufakiwe, i-inventory, amawaranti nezinkontileka, ama-SLA, namanani
• Ukwehliswa kwezindleko zokuphatha ezihambisana namaphepha adla isikhathi noma ama-oda omsebenzi wokubikelwa
• Yenza abasebenzi bakho besevisi bathengiselwe ngaphakathi endaweni ngokunikeza ochwepheshe besevisi abathengisa izincomo kanye nokufinyelela kumanani entengo yamanje
• Ukusekelwa okugcwele okungaxhunyiwe ku-inthanethi uma ungaphandle kweselula kukunikeza ukuhamba kwangempela