May Wong
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Redemption of vouchers does not work. It is marked utilised upon redemption. I lost both the points used to get the voucher and the voucher value. And right after that, unable to open the apps. Truly disappointed with such service.
Richard Herman
One books a seat for money, they change the plane, and give a similar seat..., not too much of a problem. One goes to check in, and one is given a completely different type of seat. They come across as disorganised, and puts me off paying for a seat - buy they are tricky, if you don't pay, you don't get any choice of seat...., mean spirited....
B B
Malaysian Airlines misplaced my luggage in my flight to New Delhi and after repeated requests over a span of a year paid the compensation to a wrong account. I tried to contact them to fix this but there has been no communication. Overall communication and customer service standards are very poor.
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