Bernadette Williams
Terrible, shocking, useless! This app won't connect to my watch. We had the same issue, well slightly worst as it wouldn't connect at all. I tried everything as advised by your trouble shooting and still no help..I eventually took the watch back to the store where the very helpful manager had the same issue. She gave me a new watch and said that if it fails to connect they will have to give me a credit. This new watch will only connect if I reboot my phone (switch it off and then on).
7 people found this review helpful
Aleksa Aleksic
The Music connection is not consistent, sometimes it connects and other times it doesn't. It would be also good to see the graph in more detail, I'd like the option to check the exact time on the graph while in the app, to be able to calculate the fine measurements once the training is over.
Ruzhka Popova
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The synchronisation is hit and miss - it often fails to download the data from the devices, so you have to try many times and have luck. Edit: Customer support just suggested restarting the device, which didn't help. My watch doesn't sync with the app, so I can't actually see my sleep or heart rate history, etc, making those functions useless. The app makes the purchase of an expensive device superfluous, I recommend getting either a cheap one or steering clear of Decathlon products.
11 people found this review helpful
Hi,
I am sincerely sorry for this bad experience with the application.
We would like to understand where the problem comes from in order to find a solution as soon as possible, you can write to us by going to Profile, then on "Contact us".
I wish you a good day.