Mehul Pajwani
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I lost my membership and all saved lists. Their customer service treats you like a novice computer user. I changed my premium membership from monthly to yearly and they are saying you have 30 days free trial! I also lost all of my saved lists. They punished me for being a loyal member for the last 7 years. Didn't expect this from Scribd. Don't trust them for a yearly membership, I was doing fine on monthly membership but since I switched to a yearly one, I encountered all these issues.
14 people found this review helpful
Scribd, Inc.
December 20, 2024
Hi Mehul, thanks for your feedback. We show that your support ticket has been responded to and resolved by our support team as of this morning. Please continue to correspond with us via email should you have any other questions.
Aawal Wahid
Same as Laura said. Changing the subscription method is a horrible idea! It is the only reason I came to the platform over the others. I've been here for years! Seems like you all got a new product officer or something and simply went the pure profit route. Don't be like the others. Be uniquely different with your offerings. I promise you will lose customers. Me included soon. Listen to your user base. No customer at all endorses that move, whatsoever. Get it together over there!!
6 people found this review helpful
Scribd, Inc.
December 20, 2024
We’re sorry to hear you’re unhappy with our new plans. We’d love to explain more, but it's tough to fit all the details here in the character limit. Please reach out to us through the link here so we can discuss your concerns further: http://bit.ly/and-review
L V
Tried to cancel my subscription but kept telling me to go to the website, which would log me in, and then say you're already a subscriber and kick me back to the app. Tried to delete the account, but i can only do that when this subscription ends, but i can't end it. Purposefully makes canceling difficult! Dishonest practice. I even logged out of the app. Now, I'll try deleting the app and trying again.
30 people found this review helpful