Gloria Socialbutterfly
Worst banking experience ever. Their online banking has nothing to do with user experience - nothing works from the first trial, nothing is intuitive, too many clicks, too many steps. If you go to their physical branches, well...no big help either, they send u online or call numbers. Useless!!! Never have I felt so frustrated using a service that makes me leave angry reviews everywhere.
4 people found this review helpful
Thank you for your feedback and please excuse the inconvenience. We recently reduced the number of clicks needed. You are now able to directly access the functions "Account transfer" and "Payment to card" via the right-side menu. If you like our changes, we would of course be very happy about additional stars. Best regards, your UBS Team
Ragnar Groot Koerkamp
- Flag inappropriate
- Show review history
edit, 2y later: still slow. Needs card reader (with empty batteries after 2y) to edit reference number of standing order, but the app doesn't show the red dots so I don't know which numbers to out in. Tried the same on the website, and suddenly I don't need the card reader. Very inconsistent security??? Slow login (27 sec. Vs 7 for other banks; why a different authentication app...), slow responsiveness. Weird ui (menu on right) with outdated icons. Every change of view takes 2 seconds to load.
2 people found this review helpful
Please forgive the inconvenience. To improve the user experience, we are constantly working to increase the speed and stability of the app. Here, concrete feedback is a great help. Therefore we kindly ask you to report specific bugs to us at
[email protected]. Best regards, your UBS team.
Hardi Xiaomi
It's the best bank app I have ever used. It provides users to navigate easily to services including transferring money to the visa card and to friends, to international banks with few easy steps, etc. The only complain is that the app stops working on Android and requires you to update it as it is available without informing you earlier. This resulted in making some immediate payments, and once I lost access to the app while I was abroad and was forced to go to the bank in Switzerland to fix it!
Hello. Thank you for your feedback. We are glad that you generally like the app 😊. Frequent updates are needed to improve the app's functions and security 🛡️. We recommend activating automatic updates: open the Google Play Store app and go to the profile icon (top right) > Settings > Network preferences > Auto-update apps. Best, your UBS Team.