UBS & UBS key4

4.1
58K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• Smartphone with at least Android version 9.0, when opening an account with UBS key4 at least Android version 10.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.
Updated on
Oct 21, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
56.6K reviews
Gloria Socialbutterfly
August 7, 2021
Worst banking experience ever. Their online banking has nothing to do with user experience - nothing works from the first trial, nothing is intuitive, too many clicks, too many steps. If you go to their physical branches, well...no big help either, they send u online or call numbers. Useless!!! Never have I felt so frustrated using a service that makes me leave angry reviews everywhere.
4 people found this review helpful
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UBS AG
August 18, 2021
Thank you for your feedback and please excuse the inconvenience. We recently reduced the number of clicks needed. You are now able to directly access the functions "Account transfer" and "Payment to card" via the right-side menu. If you like our changes, we would of course be very happy about additional stars. Best regards, your UBS Team
Ragnar Groot Koerkamp
January 25, 2021
edit, 2y later: still slow. Needs card reader (with empty batteries after 2y) to edit reference number of standing order, but the app doesn't show the red dots so I don't know which numbers to out in. Tried the same on the website, and suddenly I don't need the card reader. Very inconsistent security??? Slow login (27 sec. Vs 7 for other banks; why a different authentication app...), slow responsiveness. Weird ui (menu on right) with outdated icons. Every change of view takes 2 seconds to load.
2 people found this review helpful
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UBS AG
March 16, 2021
Please forgive the inconvenience. To improve the user experience, we are constantly working to increase the speed and stability of the app. Here, concrete feedback is a great help. Therefore we kindly ask you to report specific bugs to us at [email protected]. Best regards, your UBS team.
Hardi Xiaomi
October 27, 2024
It's the best bank app I have ever used. It provides users to navigate easily to services including transferring money to the visa card and to friends, to international banks with few easy steps, etc. The only complain is that the app stops working on Android and requires you to update it as it is available without informing you earlier. This resulted in making some immediate payments, and once I lost access to the app while I was abroad and was forced to go to the bank in Switzerland to fix it!
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UBS AG
October 28, 2024
Hello. Thank you for your feedback. We are glad that you generally like the app 😊. Frequent updates are needed to improve the app's functions and security 🛡️. We recommend activating automatic updates: open the Google Play Store app and go to the profile icon (top right) > Settings > Network preferences > Auto-update apps. Best, your UBS Team.

What's new

Small improvements and bug fixes.
Release notes: www.ubs.com/mobile-release-notes