SNCF Connect: Trains & routes

4.5
507K reviews
10M+
Downloads
Content rating
PEGI 3
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About this app

SNCF CONNECT, THE ALL-IN-ONE APPLICATION FOR ALL YOUR JOURNEYS

Set off with SNCF Connect, the benchmark application for trains and sustainable mobility, which accompanies over 15 million users on their journeys throughout France and Europe.

Traveling with you from A to Z
SNCF Connect is your everyday companion, allowing you to plan, book and manage all your journeys in just a few clicks:
-Anticipate and organize your trips, finding the right journey at the best price,
-Buy and find your tickets, travel subscriptions, season tickets and travel passes in a single gesture,
-Exchange and cancel your reservations with ease.

For everyday journeys as well as big days
No need to switch from one application to another! Find all your train journeys in France and Europe in one place, as well as your public transport journeys (metro, bus, tramway) and even your car-sharing trips! Travel with peace of mind with Ma Location AVIS, Allianz Travel, Junior & Cie, Restaurant Le Bar, Mes Bagages, Accor Live Limiteless...

Personalized, proactive information
SNCF Connect isn't just about buying tickets! It's an app that informs and alerts you in real time to make your trips easier.

FEATURES TO HELP YOU DAYLY

Plan a journey:
- Find the best route to your destination, anywhere in France
- Find all your favorite modes of transport: public transport in Paris and Ile-de-France (IDFM network) and in 29 cities throughout France (metro, bus, streetcar, RER, Transilien SNCF, RATP), trains (TER, Intercités, TGV INOUI, OUIGO Grande Vitesse and Train Classique, TGV Lyria, Eurostar (ex-Thalys), DB SNCF...), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Schedule reservation alerts, low-price alerts and full-train alerts to find the train ticket that's right for you
- Place an option on the ticket you're interested in to lock in the price for a given period

Book tickets and season tickets:
- Buy all your train tickets, Carte Avantage, Carte Liberté, and SNCF season tickets (including regional TER).
- In Île-de-France (the Paris region), top up your Navigo pass on your phone to save time each month
- Buy and validate dematerialized transport tickets and passes for travel on the RATP & SNCF network in Île-de-France (Ticket T+, OrlyBus, RoissyBus, passe Navigo) and in 29 cities in France.
- Use your customer account to save your travel profile, travel companions, payment cards, season tickets, discount cards and SNCF loyalty cards.
- Pay securely with your bank card (in one or more instalments), Chèques-Vacances Connect, Apple Pay or budget mobility cards...

Travel with peace of mind:
- Save your frequent travel itineraries.
- Prepare your trip: find your e-ticket and save it in your Apple or Google Wallet, save your trip on your calendar, or share it with friends and family.
- Consult timetables and routes for upcoming departures and arrivals at any station.
- Consult traffic information and your train's real time position, and receive alerts in the event of disruptions or work, including on European routes (Eurostar (ex-Thalys), TGV Lyria...).
- Receive messages relaying the announcements made on board your train (TGV INOUI, OUIGO, Intercités and TER).
- Find information on the composition of your train (TGV INOUI, OUIGO, TER, Transilien, RER).
- Make your connections easier: we'll tell you which train/car to board, or which exit to take.
- Find your purchase and travel receipts.

Need help?
- Quickly find an answer via our chatbot or the online help.
- Or contact our advisors, available 7 days a week via messaging, telephone or social media...
Updated on
Dec 16, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
494K reviews
Christine King
September 1, 2024
I used this app to traveland it was good, but initially it was buggy. It would not show me my ticket info to access the QR codes for my trips. It was temperamental often blacking out. When I had to enter a confirmation code for verification navigating to email to get the code would close the page where you are supposed to enter it. I had to open my laptop to be able to do it. Customer service chat from SNCF via Whatsapp is very good. After the original issues it worked fine once in France.
1 person found this review helpful
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SNCF Connect & Tech
June 10, 2024
Bonjour Christine, je vous invite à nous contacter en DM via nos réseaux sociaux afin que nous regardions cela ensemble. A bientôt, l'équipe SNCF Connect.
Selde Manakrem
November 8, 2022
It's incredibly that this app can't even give the information about the tracks of departure. It's basic. Why the information it's so little and wrong??? Come on SNFC, you can do it better. They sell expensive tickets with combinations that sometimes have 5 minutes of transfer... You have to give all the information online, it can't be that we have to go to the screen when there is not time!!!
2 people found this review helpful
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SNCF Connect & Tech
November 14, 2022
Bonjour. Nous mettons tout en œuvre afin de faciliter vos réservations et répondre aux besoins de nos voyageurs. Je vous rassure, nous prenons notes de vos remarques et les transmettons à nos équipes en charge du développement et de l'évolution de notre application. Bonne journée, l'équipe SNCF Connect.
Margot Gabel
September 27, 2022
The UX is totally incomprehensible. No filters when searching for a ticket (number of stops, hide fully booked trains, etc.) Best price of the day is never showing up. No Google Wallet option to display tickets. The Chatbot is clueless whatever I ask. The new 'dark mode inspired' colour scheme is barely readable in daylight.. I want to love taking the train but questionable UX and prohibitive ever-changing pricing is not helping.
33 people found this review helpful
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SNCF Connect & Tech
April 22, 2022
Bonjour Margot. Nous mettons tout en œuvre afin de faciliter vos réservations et répondre aux besoins de nos voyageurs. Je vous rassure, nous prenons notes de vos remarques et les transmettons à nos équipes en charge du développement et de l'évolution de notre application. Bonne journée, l'équipe SNCF Connect.

What’s new

To ensure you receive the best possible assistance from our advisors, we have enhanced the messaging system. You can now attach files to your messages: PDF or DOCX documents, as well as JPG or PNG images and photos. This is particularly useful for adding screenshots or documents to help explain your situation.

You can access this messaging system from your account under the "Help" section.