Support by Sony

3.9
10.3K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

- Touch your smartphone to your Sony product that supports NFC* and display support information in a flash.
*See NFC compatible Sony products on our official site.
Updated on
Sep 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Financial info, App activity and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.9
9.75K reviews
Ginny Foster
November 1, 2024
Update on Day 2: Search for specific topics is useless. App is not user-intuitive. Navigation options are limited, and jumps from Hearing Connect app to online app designed for all Sony products. Why not add a support segment to the HC App?
2 people found this review helpful
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Paul Robinson
August 1, 2024
The app is ok. It picks up 5 of my 6 Sony devices, BUT: 1: I don't understand *WHY* it won't let me add my PS5 at all (it says that's working as designed); and 2: it says it imported my devices from my Sony account but it doesn't show them. Some nonsense about this only applies to Europe (I'm in Australia) though it goes through the motions. This geo-block is incomprehensible; 3: it doesn't help me find the applicable PC music apps to support my two PMP players. The app is not great but is okay.
2 people found this review helpful
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James Ransford
October 25, 2024
The 'Import from My Sony' function doesn't work and takes you to a webpage that states "page not found". Come on Sony, a reply would be nice!
4 people found this review helpful
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What’s new

Performance improvements and bug fixes.