HSBC UK Mobile Banking

4.7
330K reviews
5M+
Downloads
Content rating
PEGI 3
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About this app

The HSBC UK Mobile Banking app has been created especially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with biometrics including facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View or cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Move money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
• Log on quickly and securely using biometrics
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits
Updated on
Dec 4, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
323K reviews
Martin Newell
December 27, 2024
HSBC's app is so far behind Starling and Monzo, they've tried to implement payment confirmations but instead of a notification you have to manually open the app to see the prompt, and if you already have the app open it doesn't work until you close it and reopen. To get a code for online banking you also have to close and reopen. For credit cards there is no option to setup a direct debit or make a payment in the app, on online banking there is only the only to do it from an HSBC account.
1 person found this review helpful
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HSBC
December 27, 2024
Hi Martin, thanks for your feedback regarding App payment authentication and payment options for a Credit Card. We are keen to take this onboard to see how we can further improve our services. Please follow the link below to log your feedback, or contact us: 🌐 https://www.hsbc.co.uk/help/feedback-and-complaints/ 🌐 https://www.hsbc.co.uk/contact/
Laura
December 5, 2024
Further wdit following reply from HSBC: My phone is running android 14. Please actually fix this issue instead of just blaming customers. Edited 5.12.24: Once again this app has stopped working! It does not load anymore. It just hangs on the start up screen. So I can't access anything at all!!!! Please fix this ASAP! Like other reviews, since the update I have been completely unable to log in. I cannot access anything. Extremely frustrating and awful customer service.
7 people found this review helpful
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HSBC
December 5, 2024
Hi Laura, sorry for the inconvenience. Our app requires iOS 15/Android 9.0 or higher. Please ensure your device is updated with the latest software. If you're unable to upgrade, call 03456 002 290 to request a physical Secure Key for online banking or visit your local branch. Thanks Charlie-Ann
Dominic Peer
January 1, 2025
The 'deposit cheque' function hardly ever works and sometimes spams so many errors that it crashes my phone. Edit in response to the customer support comment: This has been an ongoing problem for years and if I had to deposit more than a couple of cheques a year I would absolutely change banks. And yes, I am not a complete moron and do indeed keep my phone updated.
11 people found this review helpful
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HSBC
January 1, 2025
Hey Dominic, I am really sorry that you're having issues depositing your cheque. Can you please check if your device and app are updated? If this still doesn't work please call our Online Helpdesk on ☎️ 0345 600 2290, or +44 1226 261 226 from outside the UK. Lines are open 08:00-20:00 every day. -Shanti

What’s new

Bug fixes and minor enhancements