The Customer Success Professional's Handbook: How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

Ashvin Vaidyanathan is the chief customer officer at Gainsight-the Customer Success Company. Prior to Gainsight, Ashvin was at McKinsey & Company consulting with companies on marketing, sales, and customer experience transformations.

Ruben Rabago is Gainsight's chief strategist. He launched Pulse+, a refreshed continuation of the world's largest education program for customer success professionals and provides curriculum guidance to universities. Ruben also leads Gainsight's community outreach, intended to elevate diversity in the profession.

Daniel Henning is a director, producer, actor, and writer. His work has been seen on HBO, CBS, NBC, ABC, FOX, MTV, Comedy Central, and on stages throughout Southern California. He won a 2017 Telly Award for "Best Writer" for the film version of his play The Tragedy of JFK (as Told by Wm. Shakespeare).