Delivering Knock Your Socks Off Service
Performance Research Associates
авг 2008. · Ascent Audio · Чита Sean Pratt
headphones
Аудио-књига
5 с 14 мин
Цела верзија
family_home
Испуњава услове
info
reportОцене и рецензије нису верификоване Сазнајте више
Желите ли узорак који траје 31 мин? Слушајте увек, чак и офлајн.
Додај
О овој аудио-књизи
With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
Meeting customers' expectations and satisfying their needs
Becoming easier to do business with
Determining the right times to bend or break the rules
Becoming fantastic fixers and powerful problem-solvers
Coping effectively with "customers from hell"
And more!
Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
Meeting customers' expectations and satisfying their needs
Becoming easier to do business with
Determining the right times to bend or break the rules
Becoming fantastic fixers and powerful problem-solvers
Coping effectively with "customers from hell"
And more!
Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
Оцените ову аудио-књигу
Јавите нам своје мишљење.
Информације о слушању
Паметни телефони и таблети
Инсталирајте апликацију Google Play књиге за Android и iPad/iPhone. Аутоматски се синхронизује са налогом и омогућава вам да читате онлајн и офлајн где год да се налазите.
Лаптопови и рачунари
Књиге купљене на Google Play-у можете да читате помоћу веб-прегледача на рачунару.
