Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Douglas stone is a bestselling author, Founder of Triad Consulting Group and Lecturer on Law at Harvard Law School. He consults to a wide range of organizations, including Fidelity, Honda, HP, Merck, Shell, Time Warner, the Nature Conservancy, and the Boston Area Rape Crisis Centre. He has also had the opportunity to teach and mediate around the world. He has worked with mediators and journalists in South Africa, Greek and Turkish political and community leaders in Cyprus, doctors and executives at the World Health Organization, and diplomats at the former Organization of African Unity in Ethiopia. In addition to teaching and consulting, Douglas has spent 22 years with the Harvard Negotiation Project, where he worked with Roger Fisher and other colleagues on advanced negotiation applications and the development of negotiation theory.

Sheila Heen is a bestselling author, Founder of Triad Consulting Group and Lecturer on Law at Harvard Law School. Her corporate clients include BAE Systems, HSBC, the Federal Reserve Bank, Merck, MetLife, Novartis, Standard Bank of South Africa, Tatweer of Dubai, Unilever, and numerous family businesses. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God. She has spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specialises in particularly difficult negotiations, where emotions run high and relationships become strained. She lives in Cambridge, Massachusetts with her husband and three children.