ITIL Certification Guide: Your Comprehensive Handbook for Foundation, Managing Professional, and Advanced Practices
Giới thiệu về sách nói này
This guide provides a thorough introduction to the ITIL framework, covering essential concepts, terminology, and practices for both the ITIL 4 Foundation and Managing Professional certifications. It also delves into advanced practices that enhance service management capabilities, making it an invaluable resource for individuals looking to understand IT service management principles and advance their careers.
Advanced Practices Overview:This section covers key practices such as Change Enablement, Incident Management, Problem Management, and Service Level Management. It provides insights into their roles in enhancing service quality and operational efficiency.
Giới thiệu tác giả
Anand Vemula is a technology, business, ESG and Risk governance Evangelist. He has more than 27 plus years of experience. Has worked in MNC at a CXO level. Has been a part of various projects and forums across customers in BFSI, Healthcare, Retail, Manufacuring, Lifesciences, Energy Industry Verticals. Certified in all the technologies and Enterprise Digital Architect
