The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon
Jul 2024 · Tantor Media Inc · Narrated by Kevin T. Collins
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Audiobook
7 hr 10 min
Unabridged
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Eligible
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About this audiobook
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other-essential for businesses inside and outside the hospitality industry. As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
About the author
Micah Solomon is a customer service consultant, trainer, eLearning producer, and keynote speaker. Micah's books have been translated into more than a dozen languages, and his expertise has been featured in Forbes, Inc. Magazine, CNBC, Bloomberg BusinessWeek, and the Harvard Business Review.
Kevin T. Collins is a New York actor and director who can be seen Off-Broadway, on television, and in films. An Audie Award-winning audiobook narrator, he has narrated over 225 titles.
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