Resolving Conflicts at Work: Ten Strategies for Everyone on the Job
Joan Goldsmith · Kenneth Cloke
2018-10 · Gildan Media · Skaito Danny Campbell
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The classic text on resolving workplace conflicts, fully revised and updated
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book
Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
Presents new chapters on leadership and transformational conflict coaching, and organizational systems design
This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book
Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
Presents new chapters on leadership and transformational conflict coaching, and organizational systems design
This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Apie autorių
Kenneth Cloke (Santa Monica, CA) is Director of the Center for Dispute Resolution and founding President of Mediators Beyond Borders.
Joan Goldsmith (Santa Monica, CA) has been an educator, organizational consultant, mediator, and trainer for forty-five years, specializing in collaborative negotiation, high performance teams, leadership development and organizational change.
A classically trained actor, director, and teacher with many regional Shakespeare plays to his credit, Danny Campbell has narrated over 150 titles and directed at least that many. He is a multiple AudioFile Earphones Award winner and was named one of AudioFile's Best of the Year 2017.
Warren Bennis was born in the Bronx, New York on March 8, 1925. During World War II, he enlisted in the Army, completed officers' training, and became one of the youngest platoon leaders to serve in Europe. He was awarded both a Purple Heart and a Bronze Star. He received a bachelor's degree from Antioch College in Ohio in 1951 and a doctorate in economics from M.I.T. As an educator, he taught organizational studies at Harvard University, Boston University, and the M.I.T. Sloan School of Management. He was a professor of business administration at The University of Southern California for more than 30 years. He wrote more than 30 books on leadership including On Becoming a Leader, Leaders: Strategies for Taking Charge, and Why Leaders Can't Lead. He also wrote a memoir entitled Still Surprised. He advised several presidents and business executives on the essence of successful leadership including John F. Kennedy, Lyndon B. Johnson, Gerald R. Ford, Ronald Reagan and Howard D. Schultz, the chief executive of Starbucks. Bennis died on July 31, 2014 at the age of 89.
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