Can We Talk?: Seven Principles for Managing Difficult Conversations at Work
Roberta Chinsky Matuson
Sep 2021 · Gildan Media · Narrated by Sara Sheckells
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Audiobook
8 hr 11 min
Unabridged
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About this audiobook
Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored.
The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Illustrated with scenarios from everyday work situations, the author offers guidance on how to create the right conditions for a meaningful discussion as well as defining the seven key principles (confidence, clarity, compassion, curiosity, compromise, credibility, and courage) that enable both parties to gain a deeper understanding of what the other person may be thinking and establish their point of view more clearly.
Can We Talk? includes vignettes, advice from those who have been there and thrived, as well as lessons learned from conversation failures. Listeners will learn how to prepare, start, and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must engage. Scripts are provided to help listeners get off to a running start.
The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Illustrated with scenarios from everyday work situations, the author offers guidance on how to create the right conditions for a meaningful discussion as well as defining the seven key principles (confidence, clarity, compassion, curiosity, compromise, credibility, and courage) that enable both parties to gain a deeper understanding of what the other person may be thinking and establish their point of view more clearly.
Can We Talk? includes vignettes, advice from those who have been there and thrived, as well as lessons learned from conversation failures. Listeners will learn how to prepare, start, and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must engage. Scripts are provided to help listeners get off to a running start.
About the author
Roberta Chinsky Matuson is the CEO of Matuson Consulting, a top management-consulting firm that has helped organizations of all kinds-General Motors, Microsoft, Best Buy, LinkedIn, and many others-achieve dramatic growth and market leadership through maximizing talent.
Telling stories as a radio host, then as a costumed tour guide, Sara Sheckells followed a career path into academia before her love of the literary pulled her back to the mic. Her narration style has been described as sophisticated, smooth, and smart. A New England native, Sara lives north of Boston with her family.
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