The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
Barbara Mitchell · Cornelia Gamlem
paź 2017 · Ascent Audio · Czyta Karen Saltus
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4 godz. 24 min
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The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.
O autorze
Cornelia Gamlem is an author, consultant, and speaker. She is founder and President of the Gems Group, a management consulting firm that offers Human Resources and business solutions. Cornelia has been quoted in major publications including the Wall Street Journal, the Financial Times, Fortune, the New York Times, Forbes, and others.
Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Barbara is managing partner of The Mitchell Group and an innovative career transition coach.
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