The Relationship Economy: Building Stronger Customer Connections in the Digital Age
John R. DiJulius III
ožu 2020. · Greenleaf Book Group · Pripovijeda Joel Richards
5,0star
1 recenzijareport
headphones
Audioknjiga
5 h 22 min
neskraćena
family_home
Ispunjava uvjete
info
reportOcjene i recenzije nisu potvrđene Saznajte više
Želite li uzorak u trajanju od 32 min? Slušajte bilo gdje, čak i offline.
Dodaj
O ovoj audioknjizi
Creating Authentic Customer Connections in a High-Tech World
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
Ocjene i recenzije
5,0
1 recenzija
Ocijenite ovu audioknjigu
Recite nam što mislite.
Informacije o slušanju
Pametni telefoni i tableti
Instalirajte aplikaciju Google Play knjige za Android i iPad/iPhone. Automatski se sinkronizira s vašim računom i omogućuje vam da čitate online ili offline gdje god bili.
Prijenosna i stolna računala
Knjige koje ste kupili na Google Playu možete čitati u web-pregledniku svojeg računala.
