An Education in Service Management: A guide to building a successful service management career and delivering organisational success
About this audiobook
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
About the author
David's career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognised as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization).
David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the '10 steps to digital transformation' principle. He has also been a panellist on the "ITSM Crowd" and the "Service Management Leadership and Enterprise Digital" podcasts, where the discussions centred around enterprise service management and its future as an organisational enabler. He hosts his own YouTube channel titled "IT's all about choices".
David mentors people at various levels both in partnership with Reed within the 'Women in Technology' programme and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organisation, your colleagues, and for you as you develop your career.
