Information management: The evaluation of information systems investments

The Practice of Outsourcing: From Information Systems to BPO and Offshoring

Nine Keys to World-Class Business Process Outsourcing

Nine Keys to World-Class Business Process Outsourcing

Intelligent IT Outsourcing

The Handbook of Global Outsourcing and Offshoring: Edition 4

The Handbook of Global Outsourcing and Offshoring 3rd edition: Edition 3

Delivering IT and eBusiness Value

South Africa’s BPO Service Advantage: Becoming Strategic in the Global Marketplace

The Semiotics of Information Systems: A Research Methodology for the Digital Age

Global Outsourcing Discourse: Exploring Modes of IT Governance

Making IT Count

The Rise of Legal Services Outsourcing: Risk and Opportunity

The Rise of Legal Services Outsourcing: Risk and Opportunity

Maximizing Value with Automation and Digital Transformation: A Realist's Guide