Customer Service Management Training 101: Quick and Easy Techqniues That Get Great Results

Customer Service Course - Necessary Skills For Effective Customer Service

The Pacific Speed of Growth: How Fast Can It Be and What Determines It?

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Contagious: Why Things Catch On

Land Rights, Ethno-nationality and Sovereignty in History

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

The Paradox of Choice: Why More Is Less, Revised Edition

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

The Conductive Organization

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

The Basic Laws of Human Stupidity: The International Bestseller

Closing Sales is Easy: Once You Know How

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

The Fine Art Of Confident Conversation: How to improve your communication skills and build stronger relationships

Corporate Governance and Board Decisions