The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Leadership Lessons from the Most Admired Companies

Leading the Starbucks Way (PB)

Starbucks Leadership Lessons

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

Mindchamps Way, The: How To Turn An Idea Into A Global Movement (Second Edition)

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market