Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Closing Sales is Easy: Once You Know How

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Leading the Starbucks Way (PB)

Delivering Happiness: A Path to Profits, Passion, and Purpose

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Negotiation (The Brian Tracy Success Library)

Starbucks Leadership Lessons

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Leadership Lessons from the Most Admired Companies

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible