Handling Complaints Pocketbook

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Thinker's Pocketbook

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Problem Behavior Pocketbook

Delivering Happiness: A Path to Profits, Passion, and Purpose

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Negotiation (The Brian Tracy Success Library)

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Closing Sales is Easy: Once You Know How

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Retention Simplified: Your Journey From Chaos To Clarity (E-Commerce / D2C)

Delivering Quality Service

No B.S. Trust Based Marketing: The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Now . . . Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

Marketing Services: Competing Through Quality