The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies

Handbook on the Experience Economy

Kitchen Confidential

The Materials of Service Design

Creating Experiences in the Experience Economy

Services Marketing: People, Technology, Strategy (Eighth Edition)

The RevOps Revolution: How to Rocket Your Revenue

Competition Demystified: A Radically Simplified Approach to Business Strategy

The Seven-Day Weekend: Changing the Way Work Works

Legendary Service: The Key is to Care

Think and Grow Rich (Hindi Translation of Think and Grow Rich): Harnessing the Power of Thoughts: A Guide to Achieving Wealth and Success

How to Start and Run a B&B, 4th Edition

A World Gone Social: How Companies Must Adapt to Survive

Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously

Vintage Hair Styles of the 1940s: A Practical Guide

Reinventing the Organization: How Companies Can Deliver Radically Greater Value in Fast-Changing Markets

Transitions (40th Anniversary Edition): Making Sense of Life's Changes

The Complete Pool Manual for Homeowners & Professionals: A Step-by-step Maintenance Guide