Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees

25 Ways to Win with People: How to Make Others Feel Like a Million Bucks

How to Lead When Your Boss Can't (or Won't)

The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust

The Thin Book of Trust, Third Edition: An Essential Primer for Building Trust at Work, Edition 3

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Good for You, Great for Me: Finding the Trading Zone and Winning at Win-Win Negotiation

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Bargaining with the Devil: When to Negotiate, When to Fight

The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Transformative Scenario Planning: Working Together to Change the Future

The Mediator's Handbook: Revised & Expanded fourth edition, Edition 4

The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't

Harvard Business Review on Winning Negotiations

Out of the Crisis, reissue

The Art of War (The Classic Lionel Giles Translation): Strategic Wisdom for Success: Timeless Military Principles and Leadership Advice

Changing the Conversation: The 17 Principles of Conflict Resolution

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Edition 3