Wired and Dangerous: How Your Customers Have Changed and What to Do About It

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Delivering Happiness: A Path to Profits, Passion, and Purpose

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Kaleidoscope: Delivering Innovative Service That Sparkles

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

Magnetic Service: The Secrets of Creating Passionately Devoted Customers

Negotiation (The Brian Tracy Success Library)

Dance Lessons: Six Steps to Great Partnerships in Business & Life

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Managers As Mentors: Building Partnerships for Learning, Edition 3

Closing Sales is Easy: Once You Know How

Managing Knock Your Socks Off Service: Edition 3

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Customer Service Management Training 101: Quick and Easy Techqniues That Get Great Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Retention Simplified: Your Journey From Chaos To Clarity (E-Commerce / D2C)

No B.S. Trust Based Marketing: The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World