Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

The 9 1/2 Principles of Innovative Service

Magnetic Service: The Secrets of Creating Passionately Devoted Customers

Wired and Dangerous: How Your Customers Have Changed and What to Do About It

Dance Lessons: Six Steps to Great Partnerships in Business & Life

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Managers As Mentors: Building Partnerships for Learning, Edition 3

Managing Knock Your Socks Off Service: Edition 3