The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Secrets of Swagger: How to Own Your Cool in Life and Business

Leading Through Uncertainty: How Umpqua Bank Emerged from the Great Recession Better and Stronger than Ever

All Hands on Deck: 8 Essential Lessons for Building a Culture of Ownership

Private Equity: Opportunities and Risks (Financial Markets and Investments) 1st Edition

7 Powers: The Foundations of Business Strategy

Parachuting Cats into Borneo: And Other Lessons from the Change Café

Effective Data Storytelling: How to Drive Change with Data, Narrative and Visuals

Collision Course: Carlos Ghosn and the Culture Wars That Upended an Auto Empire

The Last Kings of Shanghai: The Rival Jewish Dynasties That Helped Create Modern China

How Do You Fight a Horse-Sized Duck?: Secrets to Succeeding at Interview Mind Games and Getting the Job You Want

Football for a Buck: The Crazy Rise and Crazier Demise of the USFL

The Great Leveler: Violence and the History of Inequality from the Stone Age to the Twenty-First Century

The Gone Dead Train: A Mystery

Supersurvivors: The Surprising Link Between Suffering and Success

Devil Sent the Rain: A Mystery

Dungeon of the Old Gods

The Man in the Crooked Hat

The Longevity Plan: Seven Life-Transforming Lessons from Ancient China