Wait No More: Citizens, Red Tape, and Digital Government
Benjamin Roseth · Angela Reyes · Pedro Farias · Miguel Porrúa · Harold Villalba · Sebastián Acevedo · Norma Peña · Elsa Estevez · Sebastián Linares Lejarraga · Pablo Fillotrani
Jun 2018 · Inter-American Development Bank
Ebook
238
Pages
family_home
Eligible
info
reportRatings and reviews aren’t verified Learn More
About this ebook
This book is about the smallest unit of public policy: the government transaction. Government transactionsrequesting a birth certificate, registering a property, or opening a business, for exampleare the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.
Rate this ebook
Tell us what you think.
Reading information
Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.
