Small Businesses and Effective ICT: Stories and Practical Insights
About this ebook
Small Business and Effective ICT draws on research undertaken over several years and documents the adoption/use of ICT across ‘better’ users of ICT (Leaders), typical ICT users (Operationals) and late adopters (Laggards). The findings are presented using a re-formulation of the LIASE framework which addresses a number of areas that include ICT literacy (L), information content/communication (I), Access (A), Infrastructure (I), Support (S) and Evaluation (E).
Some 60 businesses were investigated in Australia and the UK, with each business presented as a concise vignette. The vignettes serve to show that small businesses are not as conservative in their use of ICT as the literature suggests, with examples of innovative uses of ICT in small businesses provided. Lessons for the effective use of ICT by small businesses are presented.
The research design, methods adopted, presentation of findings through the vignettes, and ‘take away’ lessons have been written in manner to appeal to a broad range of readers including academics, researchers, students and policy makers in the discipline.
About the author
Carmine Sellitto is a Senior Lecturer in the College of Business at Victoria University, Australia.
David A. Banks is an Adjunct Fellow in the College of Business at Victoria University, Australia.
Scott Bingley is a Lecturer in the College of Business at Victoria University, Australia.
Stephen Burgess is an Associate Professor in the College of Business at Victoria University, Australia.
