Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced

City of London College of Economics

Ebook

415

Pages

Eligible

Ratings and reviews aren’t verified Learn More

About this ebook

Overview

Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.

Content

- Creating the customer-centric organization

- Take it from the top: Service management

- Keeping your customers: Simple actions, significant payoffs

- Road blocks: When the going gets through

- Working in a wired world: Customer service on the web

- Don’ts of customer service

- Tips for constructive conflict with co-workers

- Ways to get better service as a customer

Duration

3 months

Assessment

The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions.

Study material

The study material will be provided in separate files by email / download link.

Rate this ebook

Tell us what you think.

Reading information

Smartphones and tablets

Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.

Laptops and computers

You can listen to audiobooks purchased on Google Play using your computer's web browser.

eReaders and other devices

To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.

Report illegal content