Contracting for Public Services

These include:

• policy for contracting
• strategic purchasing
• understanding markets
• communicating the contracting decision
• designing and drafting the contract
• the role of the consumer
• the regulation of service provision
  

Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.