Beyond Blame: Learning From Failure and Success

In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works.

• Recognize and mitigate the effects of stress during outages
• Learn how to communicate effectively in a charged, high-stakes postmortem conversation
• Collect the necessary data before the postmortem begins
• Focus on determining the actual causes and conditions of an outage
• Learn techniques for writing up a postmortem for either internal or external use