Mastering Microsoft Dynamics CRM 2016: An advanced guide for effective Dynamics CRM customization and development
About this ebook
This book is for those with Dynamics CRM knowledge who want to utilize the latest features available with Dynamics CRM 2016 and Update 1. Extensive Dynamics CRM development experience would be beneficial.
What You Will LearnLearn to manage the sales, service, and marketing divisions of any organization using entities and other Dynamics CRM 2016 customizationsLearn about the XRM framework of Dynamics CRM 2016 and leverage its featuresProvide an enhanced mobile and tablet experience using the latest features of Dynamics CRMGet an enhanced Dynamics CRM analytics experience with Word and Excel templatesDevelop client-side applications using JavaScript and Web APIHow to develop plugins and workflows using Dynamics CRM 2016Solution framework improvements, new field types, and Relevant Search in Dynamics CRM 2016In DetailMicrosoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.
The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. You will learn to create Word and Excel templates, using CRM data that will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM as an XRM Framework, gain a deep understanding about client-side scripting in Dynamics CRM, and learn creating client-side applications using JavaScript and Web API. We then introduce visual control frameworks for Dynamics CRM 2016 mobile and tablet applications. Business Process Flows, Business Rules, and their enhancements are introduced. By the end of this book, you will have mastered utilizing Dynamics CRM 2016 features through real-world scenarios.
Style and approachThis book takes a practical, step-by-step approach, providing real-world case studies that enable readers to leverage the latest and most advanced features of Dynamics CRM.
Ratings and reviews
About the author
Deepesh Somani currently works as a Microsoft Dynamics 365 lead architect, a corporate trainer, and an author. He has been Microsoft's Most Valuable Professional awardee for 3 consecutive years, making his way into the top 90 CRM professionals in the world. He is currently working in an IT start-up called Dynamisity Private Limited, based out of Ahmedabad, India. With his fervor for the technology and constant adherence, Deepesh has been an active contributor to the global technical community and has been honored as a key contributor on leader boards from time to time. His blog has more than 270,000 hits and 500+ followers from 150 countries worldwide. It was recognized as one of the top 100 CRM blogs worldwide by Feedspot in 2017. He developed 14 free tools with 7000+ downloads, and a Dynamics app with around 1000+ downloads and a 4.4 rating. Deepesh has extensive experience working in different domains, such as banking, public sector, telecommunication, and retail, to name a few, with teams from different parts of the world and with renowned multinational companies such as Microsoft, Infosys, and SanDisk. As a passionate explorer, he enjoys travelling, interacting with people of various ethnicities, trying different foods, and dancing.
