Faithe Wempen, M.A., CompTIA A+, MOS Master Instructor, has been teaching PC hardware and software architecture at Purdue University for more than a decade. She is the author or co-author of more than 150 books, including Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Fifth Edition.Jane Holcombe, CompTIA A+, CompTIA Network +, CompTIA CTT+, Microsoft MCSE, MCT, CNA, is a pioneer in the field of PC training. She co-founded a Minnesota training company and has trained technical support personnel nationally for more than 20 years. Jane has written or co-written numerous books and book chapters.