Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings

The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered in this book is wide and diverse, offering various perspectives on the employment of digital technologies in the context of sourcing services. More specifically the book examines sourcing decisions and management practices around digital platforms, robotic process automation and blockchain, giving specific attention to digital aspects of innovation in sourcing.