Call Center Continuity Planning
Jim Rowan
Apr 2019 · CRC Press
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442
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About this ebook
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
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4.0
2 reviews
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May 16, 2021
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Jim Rowan and Sharon Rowan Voice Recoven Services
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