Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Edition 2
Sep 2011 · McGraw Hill Professional
4.0star
23 reviewsreport
Ebook
288
Pages
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About this ebook
Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how! The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
- Transform negative feelings into powerful dialog
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Improve professional and personal relationships
- Impact productivity, quality, and safety in a positive way
The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.
Ratings and reviews
4.0
23 reviews
Me Not You
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June 23, 2015
The digital edition is not useful at all. Save money as you cannot download it into epub or PDF format. Basically you are locked into google reader which is very feature-less. Not worth the money, If I could get a refund I would. Google should note that you have to use their poorly laid out reader and your stuck.
6 people found this review helpful
JITENDRA SINGH NATHAWAT
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September 15, 2014
Want to develop ur communication skills go for it
7 people found this review helpful
sanusha chetty
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September 20, 2014
How does this work? Do you pay for shipping or is it included?
3 people found this review helpful
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