The book covers a broad range of communication techniques, richly illustrated with compelling examples, including resumes, speeches, and slide presentations, to help students recognize persuasive methods that do, and do not, work. A detailed analysis of the emotions and biases that go into decision making arms students with perceptive insights into human behavior and helps them apply this understanding with various decision-making aids. Students will learn how to impact potential employers, clients, and other audiences essential to their success.
This book will prove fascinating to many, and especially useful for students of persuasion, rhetoric, and business communication.
Richard O. Young is a Professor of Management Communication at Carnegie Mellon University, USA.